information architecture

Credits: Photo credit: by Pixabay at Pexels Why is good knowledge care critical? Every business, small or large, has a body of knowledge around its existence. The business has one or more products or services it sells. It has processes for how to obtain, create, or use the products or services. It has sales documents and collateral. There are accounting charts and customer lists. How to manuals and vendors. Hire onboarding and competitive analyses.

Credits: Photo by Ron Lach from Pexels You can’t hang out with knowledge management platforms for long without realizing that their structure, or, should I say, “architecture,” gets dated. It cracks. It goes stale. Stale knowledge, a litany Knowledge stops functioning the way it did at the beginning. The roads go awry. There are turnabouts everywhere. Dead ends. So many dead ends. Construction projects started, then abandoned. Detritus strewn about everywhere.